Privacy Policy

Welcome to EagleSphere, a premium faith-based streaming platform operated by Global Eagle (Pty) Ltd(“we”, “us”, or “our”), a company incorporated under the laws of the Republic of South Africa.

We are deeply committed to protecting the privacy of our viewers, churches, ministries, filmmakers, and creators. This Privacy Policy details how we collect, use, store, share, and protect your personal information when you access our website, use our mobile streaming applications, submit content, or interact with our services (collectively, the “Service”).

Our data protection practices are aligned with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa, the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA), the Children's Online Privacy Protection Act (COPPA), and other global data protection standards.

By registering an account, streaming content, or submitting content on EagleSphere, you consent to the processing of your personal information in accordance with this Privacy Policy.

We collect several categories of information to provide and enhance our services, including:

Global Eagle (Pty) Ltd processes your personal information for specific, legally recognized purposes:

• Service Provision: To create, manage, and verify your account, and to deliver and stream requested faith-based films, sermons, and wellness series.
• Personalization: To tailor content recommendations, feed layouts, and curate watch lists based on historical viewing behavior.
• Content Onboarding & Licensing: To review submitted films, trailers, and sermons from creators and ministries, manage licensing contracts, and facilitate communication.
• Platform Optimization: To analyze usage trends, identify system bottlenecks, track viewer counts, and resolve technical streaming errors.
• Communications & Marketing: To send service updates, security alerts, and newsletters highlighting new releases (subject to your opt-out choices).
• Advertising & Sponsorships: To deliver non-personalized or contextual ads, and compile anonymous, aggregated audience metrics for sponsors.

Under POPIA and GDPR, we process your information based on the following grounds:

• Consent: Where you have voluntarily given clear permission (e.g., subscribing to promotional emails, allowing cookies). You can withdraw consent at any time.
• Performance of a Contract: Necessary to enter into or perform a contract with you (e.g., serving streams under our Terms & Conditions, managing partnership agreements).
• Legal Obligation: Necessary to comply with relevant tax, copyright, or corporate legislation in South Africa and global territories.
• Legitimate Interests: Necessary to maintain, secure, and improve EagleSphere (e.g., monitoring networks to prevent piracy, running user feedback surveys, preventing fraudulent account creation).

We do not sell or rent your personal information to third parties. We share data only in the following restricted scenarios:

• Service Providers: We share data with verified third-party vendors who provide operational assistance: cloud hosting (AWS/Google Cloud), Content Delivery Networks (CDN) for video streams, customer support ticket engines, and email marketing systems. They are bound by strict privacy rules and are forbidden from using data for other purposes.
• Churches & Content Owners: We may share aggregated, anonymous, and de-identified viewership data (e.g., total plays, geographic region percentages) with partnering ministries and filmmakers to help them track sermon or film performance. Individual user profiles are never disclosed.
• Compliance with Law: We may disclose information if required to do so by a South African court, government regulatory agency (such as the Information Regulator), or by law enforcement to protect safety and investigate fraud or copyright infringement.
• Business Transfer: In connection with or during negotiations of a merger, acquisition, joint venture, or sale of assets of Global Eagle (Pty) Ltd.

We implement administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, loss, alteration, or theft.

• All web traffic and stream connections are encrypted in transit using industry-standard Secure Socket Layer/Transport Layer Security (SSL/TLS).
• User account passwords are encrypted and stored using secure hashing algorithms (bcrypt/argon2). We never store raw, readable passwords.
• Access to user data within our staff is strictly restricted on a “least-privilege” basis to individuals who require access to run support and optimize platforms.

Please note that no system is completely immune to security threats. You are responsible for keeping your login credentials confidential and avoiding sharing password details with anyone.

We store your personal information only for as long as necessary to achieve the purposes outlined in this Privacy Policy:

• Active viewer account details are retained until you request account deletion.
• Viewing history is stored to optimize recommendations and may be anonymized/aggregated after a specific window for statistical analysis.
• Filmmaker application records, church contracts, and submission logs are kept for longer periods to comply with South African corporate tax and licensing obligations.

Depending on your jurisdiction (specifically South Africa under POPIA and Europe under GDPR), you possess legal rights concerning your data:

• Right of Access: You can request confirmation of whether we hold your personal information and obtain a copy of the specific data stored.
• Right to Rectification: You can request that we correct incomplete, outdated, or inaccurate information we hold about you.
• Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal information, subject to legal archiving laws.
• Right to Restrict or Object: You can object to us processing your personal data for direct marketing, or request that we pause processing under certain circumstances.
• Right to Data Portability: Where technically feasible, you can request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please email us at info@globaleagle.co.za. We may require you to verify your identity before processing the request.

If you are in South Africa and feel we have processed your data unlawfully, you have the right to lodge a formal complaint with the South African Information Regulator (email: inquiries@inforegulator.org.za).

While EagleSphere is a family-safe environment offering youth and children's content, our accounts are intended for creation by parents or legal guardians who are at least 18 years of age.

Under South Africa's POPIA (protecting children under 18) and COPPA (protecting children under 13), we do not knowingly collect personal information directly from children without verifiable parental or guardian consent. If we learn that a child has created an account and submitted personal data without parental approval, we will delete the data and terminate the account immediately.

We use cookies, web beacons, and local storage tokens to recognize you, improve login convenience, and analyze usage:

• Essential Cookies: Required to keep you logged in and support system security.
• Preference Cookies: Remember your language and volume settings.
• Performance/Analytics Cookies: Help us measure web traffic and load performance.

You can manage your cookie preferences through your web browser settings. Disabling cookies may limit access to certain features of the Service.

For any queries, requests, or questions regarding this Privacy Policy or our information practices, please reach out to us at: